BETTER FOOD SERVICE
Privacy Policy
At Better Food Service, we value the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website or services.
Information We Collect
We collect personal information in the course of providing our products and services, including:
- Personal Identification Information: Name, business name, address, phone number, email address, and payment details.
- Order and Transaction Information: Details of the products you order, purchase history, and payment transactions.
- Website Usage Information: Data related to your visit to our website, including IP addresses, browser type, pages visited, and duration of visit (collected via cookies).
How We Use Your Information
The information we collect is used for the following purposes:
- Order Fulfillment: To process your orders, provide delivery services, and manage customer accounts.
- Customer Support: To respond to inquiries, provide technical support, and assist with any issues you may encounter.
- Marketing and Promotions: With your consent, we may use your contact information to send you promotional offers, product updates, and other marketing communications. You can opt-out of these communications at any time.
- Improvement of Services: To analyze trends, monitor website activity, and improve our products and services to better meet your needs.
How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information, including:
- Encryption: Sensitive information, such as payment details, is encrypted during transmission using SSL (Secure Sockets Layer) technology.
- Access Control: We restrict access to personal data to authorized personnel only, ensuring that your information is handled with care.
- Data Retention: We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist with our operations, such as:
- Payment Processors: To securely process your payments.
- Shipping and Delivery Partners: To fulfill your orders and ensure timely delivery.
These third parties are required to protect your information in accordance with this Privacy Policy and may not use it for any other purpose.
Cookies
Our website uses cookies to enhance user experience and track website usage. Cookies are small files stored on your device that allow us to remember your preferences and analyze site traffic. You can control cookie settings through your browser settings.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data (subject to legal obligations).
- Opt-out: Withdraw consent for marketing communications at any time by unsubscribing from emails or contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
BETTER FOOD SERVICE (AUS) PTY LTD
8A Adina Court, Tullamarine, VIC 3043, Australia
03 9846 5268